FAQS

Frequently Asked Questions

Contact Business Information: 

     • Office Hours :  Monday-Friday 11AM-7PM EST (excluding holidays)

     • Email : shopayvadior@gmail.com

     • LIVE CHAT with us M-F 11AM-7PM 

     • CONTACT US NOW 

 
How can I find out more information about a product?
Any information for our products are available in their individual product pages. Uses, benefits, price, and full ingredients list, expiration dates, etc. are available in the individual product pages. If you have any questions, feel free to reach out to us!
Where does Ayva Dior Cosmetics Ship?
We are currently only shipping to the US and Canada. 
Where are the products made? 
All products are handcrafted in the USA with some ingredients important globally. (Our butters and some oils are sourced in globally). Please reach out to us for further details if you have questions. We're here to help!
Are your products vegan and cruelty free? 
Yes! Everything is cruelty free and vegan. We believe in testing on real people rather than hurting animals. 
How long can you use the products after opening? 
All products have a different expiration date. Please check each product label. It also depends on how you store your product. Please refer your product label on how to store properly. If you have any questions please contact us!
Shipping & Returns
Click here to read everything about returns.
Click here to read everything about shipping.
Damages
We now offer Route Shipping Insurance that is automatically applied at checkout to your order. We strongly suggest keeping the checkmark box checked and are applying this feature to protect your items during transit. 
 
WHOLESALE/BUNDLE ITEMS//HOLIDAY PROMOTION ITEMS (BF/CYBER MONDAY) ARE NON-RETURNABLE AND ARE NOT ELIGIBLE FOR REFUNDS//EXCHANGES. NO EXCEPTIONS. 

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Are your jewelry hypoallergenic?

All jewelry metal components used are hypoallergenic and nickel free. Some posts, jump rings, and hoops do contain stainless steel and brass which can be an irritant to those with sensitive skin. Sammers Clay is not responsible for any skin reactions caused by these components or any pieces.

How durable is polymer clay jewelry?

Polymer clay is durable however please do not bend your earrings on purpose.

What if my order never arrives?

Please contact us immediately at sammersclay@gmail.com. we will gladly offer a full refund if the order lost in the mail.

Do you do custom orders?

Currently, we are not accepting any custom orders.

How to clean and make my earrings last longer?

Please check on “Jewelry Care” in our main menu.